About Us

Eways is Unique

In that we offer a complete portfolio of CRM services under one roof for easier control of deliverables and greater efficiencies. This enables an intensity of focus that is not as easily available from a multi-location environment.

Comprehensive Customer Relationship Management (CRM)

Our services include Omni Channel CRM consultancy and implement ation, from CRM system integration though to customer interaction via an integrated contact center. We help brands actively seek and enrich customer’s lives through great Customer Experience.

Strong Customer Relationship Management (CRM) Capability

We offer strategic and operational professionalism via a seasoned group of CRM professionals both from the agency and client side.

eWays Services Area


Our focus is centered on enabling companies develop profitable relationships with their customers via a complete understanding of the customer journey, customer lifecycle process, and targeted customer relationship programs.

Data is at the foundation of everything we do, and the saying ‘knowledge is power’ is a core belief at Eways. We are ISO 27001 certified and provide data driven marketing strategies that leverages on Marketing Technology and Marketing automation systems.

From consumer segmentation through to predictive and prescriptive analytics our team of specialists are on hand to help companies focus on how to enhance the value of their customers to your brand. We realize the full potential of Enterprise Data Assets, turning insights into action, data into profits.

Our customer service solutions consist of well-trained personnel to handle both inbound and outbound customer queries and complaints, that are supported by a versatile multi-channel contact center platform, Sesame. We are ISO 9001 and ISO 27001certified to give a delightful Customer Experience.

Our Sesame Platform is an integrated based solution that offers Multi-channel contact center CTI Integration, Gamification and Loyalty Programs complete with Business analytics. Read More.

Our Team

We seek to raise the level of our customers experience.

Our Team

We seek to raise the level of our customers experience.

eWays President Director - David Wibowo
David Wibowo

President Director

Founder of PT Ewaysindo Makmur. His idea of bridging the consumer in the new economy and welcoming CRM as the ‘new advertising’, has developed the company to be driven by technology and data led.

eWays Director of Customer Experience - Hana Arifah
Hana Arifah

Director of Customer Experience

Hana has around 20 years of experience in CRM, Contact Centre Management, eCommerce, and fulfillment Management. Her multi-functional experience enables her to design and deliver an integrated Customer Experience.

eWays Head of Analytics - Ade Siregar

Ade Siregar

Head of Analytics

Ade has more than 14 years of experience in
business analytics, planning, and development. His consistency in using data as the language has elevated CRM with analytics to make better business decisions.


CLIENT experience


Don’t wait until tomorrow. Talk to one of our consultants today and learn how to start leveraging your business.

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